Hotel Communication and Guest Experience
Guest Communication and Hotel Operations
In Partnership with Inntelo AI
Inntelo AI is at the forefront of hotel technology, offering an intelligent, voice- and text-based AI Concierge that connects guests and teams through natural, human-like communication via WhatsApp, phone, and voice. Designed to replace outdated tech and streamline operations, Inntelo AI transforms the guest journey—from initial contact to in-stay upselling—while giving teams more time to focus on delivering standout service.
Trusted by innovative hotel groups across the UK and Europe, and backed by leading VCs, Inntelo AI launched the UK’s first AI Concierge at a 140-room 4-star resort in March 2025. We’re also proud to collaborate with renowned hospitality schools like EHL, Hotelschool The Hague, and Edge Hotel School to shape the future of hotel operations.
“We’re proud to partner with InnPractice, forward-thinking operators embracing technology that supports, not hinders, hotel teams. In an era where legacy systems frustrate both staff and guests, our AI Concierge offers a smarter, seamless alternative that elevates daily operations across the UK hospitality landscape.”
— Asif Alidina, CEO, Inntelo AI
Services We Offer
AI Concierge for WhatsApp & Voice
No apps. No clunky in-room phones. Just seamless, 24/7 guest communication. Guests can scan a QR code or call to make requests or ask questions, with the AI responding naturally in multiple languages—enhancing guest satisfaction while reducing front desk pressure.
In-Stay Task Management
Guest requests are instantly turned into actionable tasks and routed to the correct department—be it housekeeping, F&B, or maintenance. With real-time task tracking, operational efficiency improves and guest issues are resolved swiftly.
AI-Powered Upselling
Intelligent, real-time upselling of services—such as spa treatments, dining offers, or late checkouts—delivered to guests during their stay. Fully automated and tailored to guest preferences, this boosts revenue without increasing staff workload.
Real-Time Guest Experience Scoring
Get live insights into guest sentiment through ongoing conversations. Spot friction points early, enable service recovery before checkout, and boost loyalty with proactive guest care.
Why Choose InnPractice?
-
Operational Efficiency
Automate guest requests and internal communication, saving up to an hour per team member each day and streamlining daily operations. -
Elevated Guest Experience
Provide instant, natural responses via WhatsApp and voice—reducing frustration, improving satisfaction, and eliminating tech friction. -
Empowered Hotel Teams
Free staff from repetitive admin, enabling more meaningful guest interactions that boost morale, productivity, and retention. -
Increased Revenue Potential
AI-driven, in-stay upselling boosts ancillary revenue without adding pressure to your team. -
Smarter, Scalable Operations
Use real-time data insights to resolve issues faster, make informed decisions, and future-proof your business—even with lean teams.
Together, We Go Above and Beyond
Get in touch today to learn how InnPractice and Inntelo AI can transform your business and support your long-term success.
More information on Inntelo AI